Frequently Asked Question
What products do you offer?
Sovela is an online store offering wearable electronic devices, including a posture trainer device. Products are listed with product-specific information, including visible design features and basic functional details.
How can I place an order?
Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.
What payment methods do you accept?
We accept payments through American Express, Apple Pay, Maestro, Mastercard, Visa Shop Pay, PayPal.
How long does shipping take?
Orders are processed within 1–3 business days and delivered within 5–12 business days via USPS or FedEx in the United States, with free shipping on all orders.
Do you offer international shipping?
No, We only ship to United States now but in future will look to expand to other countries.
What happens if my payment is declined?
If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.
What is your return window?
Customers in the United States may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.
Who pays for return shipping?
If you receive a defective, faulty, or incorrect item, Sovela covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.
Do you charge restocking fees?
No, Sovela does not charge any restocking fees.
How long do refunds take?
Once your return is received and approved, refunds are processed within 30 business days. Refunds are always issued back to the original payment method used at checkout.
Company Information
Company Name: Sovela
Address: 8106 5th Ave, North Bergen New Jersey 07047, United States
Phone: +1 201 233 7668
Email: info@shopsovela.com
Customer Support Hours
Monday – Friday: 09:00 AM – 05:00 PM
Saturday & Sunday: Closed
Time Zone: (GMT-05:00) Eastern Standard Time (New York)
Response Time: We respond within one business day