Shipping policy
Order Confirmation
Once you place your order, you will receive an order confirmation email. This means that we have received your order and pre-authorized your payment.
Dispatch
At shopsovela.com our mission is to provide you with the best shipping options, wherever you are in the United States. Every day we strive to ensure the highest quality of service and fast delivery.
After placing your order, you will receive updates on order status and shipping information. Once your order has been shipped, you will receive a tracking number by email.
Shipping Costs & Delivery Times
For orders within the United States:
| Processing Time | Shipping Time | Total Estimated Delivery | Shipping Cost |
| 1–3 Business Days | 5–8 Business Days | 6–11 Business Days | Free |
Delivery times are estimates only. Actual delivery may vary due to courier operations, customs processing, or regional factors.
Order Cut-Off Time
Orders placed before 3:00 PM ET (Monday–Friday) are processed the same business day. Orders placed after 3:00 PM ET, or on weekends and public holidays, will begin processing on the next business day.
Order Acceptance & Pricing
Please note that sometimes orders cannot be processed for various reasons. We reserve the right to refuse or cancel any order for any reason. If your order is cancelled after your credit card has been charged, we will issue a credit to your card in the amount of the charge.
Contact
Business Name: Sovela
Address: 8106 5th Ave, North Bergen, New Jersey 07047, United States
Email: info@shopsovela.com
Phone: +1 201 233 7668
Opening hours: Monday to Friday, 09:00 AM – 05:00 PM (ET)
Response time: Within 24–48 hours